Customer Case Study: From Fragmented HR Processes to 78% Self-Service Adoption at WaterNSW
Marg Stinson
Head of People & Culture · WaterNSW
Emily Bailey
People & Culture Operations Manager · WaterNSW
The session
About this session
WaterNSW has achieved 78% employee self-service adoption and reduced manual HR transactions and duplicate data entry by 73% across a workforce spanning dams, waterways, depots and offices throughout New South Wales. Rather than reproducing its existing processes in a new system, WaterNSW began by redesigning its People and Culture service model, processes and job architecture. It then introduced SAP SuccessFactors across core HR, recruitment, onboarding and performance, connecting the platform with 10 surrounding systems and embedding digital guidance directly into everyday workflows.
Hear how WaterNSW turned a technology implementation into a broader workforce transformation that supports employees wherever they work while improving data quality, governance and visibility for leaders.
What You'll Learn
- How to identify and redesign inefficient HR processes before configuring a new platform
- How to plan integrations around a trusted source of workforce information
- How to make self-service practical for employees working across field, operational and office environments
- How embedded guidance and internal superusers can accelerate adoption and reduce reliance on HR support teams
More sessions you'll find valuable
Customer Case Study: Inside Genesis Energy’s SmartRecruiters Implementation
Ben Choo
People Analytics and Systems Manager · Genesis Energy
Architecting AI Agents with Joule and SAP BTP
Steven Chua
Enterprise Architecture Advisory · SAP
SAP Security Incident Response - Tabletop Exercise
Colleen Hebbert
Head of Cyber Governance ANZ / APAC Customer Advisory · SAP