Customer Case Study: Preparing Payroll for Automation at Queensland’s Department of Transport and Main Roads

The session

About this session

Automating payroll starts with understanding and improving the processes behind it. At Queensland’s Department of Transport and Main Roads, manual activities and payroll forms have prompted a broader effort to standardise processes, simplify workflows and prepare for automation through SAP. Drawing on a two-year improvement journey in a large public-sector organisation, this session explores how people, processes and technology come together to prepare payroll for automation, aligned with the implementation of SAP Enterprise Service Management (ESM).

Join Nizar Kabadaja as he shares practical lessons from mapping and simplifying payroll processes, introducing controlled bulk processing, and aligning forms, approvals and service workflows with SAP ESM. Hear his reflections on how benchmarking with peer organisations and connecting teams with counterparts creates space to reflect, exchange ideas and identify improvements. Hear how established knowledge and fresh perspectives support reliable day-to-day services while progressing incremental, meaningful change.

What You'll Learn

• How TMR approached reviewing and standardising inherited manual payroll processes.
• What preparation was needed before moving payroll forms and workflows into SAP.
• Lessons from aligning payroll teams, service providers and project stakeholders.
• Reflections from a payroll transformation currently underway.