Customer Case Study: Stockland’s AI Assistant Makes SAP Easier.

The session

About this session

Stockland’s staff need answers about purchase orders, vendors and project budgets, but many only use SAP occasionally. Finding that information can mean logging in, navigating unfamiliar screens and remembering the right codes–sometimes while working from a project site.

Stockland built Sage to remove those steps. Powered by Amazon Bedrock, the AI assistant lets employees ask questions in everyday language and retrieves the information from SAP. Sage reached production 18 weeks after its business case was approved. In its first few months, around 700 employees used it across more than 12,000 interactions, with a 95% helpful rating.

Hear how Stockland chose its first use cases, made the assistant part of employees’ everyday work, and uses questions Sage cannot yet answer to decide what to improve next.

What You'll Learn

• Where occasional users were getting stuck when looking for SAP information.
• How Stockland architected the solution and how it helps employees get answers.
• What early usage and feedback have taught the team about improving it.