Customer Case Study: How Aurizon Is Making SAP Adoption Work Beyond Go-Live
Benjamin Raikuna-Jones
ERP Business Analyst · Aurizon
Rachel McCleary
ERP WalkMe Designer · Aurizon
The session
About this session
Going live is only the beginning. The real value comes when people adopt the technology and use it effectively to deliver meaningful business outcomes.
Join Aurizon as they share how they're using WalkMe to simplify the employee experience across SAP Ariba, Concur and other enterprise applications, supporting a large, dispersed workforce. From helping employees navigate complex processes to providing in-app guidance tailored to Aurizon's business requirements, discover how the team is taking a practical approach to digital adoption that extends beyond traditional training.
Walk away with practical ideas for improving the employee experience, reducing support demands and getting more value from your technology investments.
What You'll Learn
- Supporting system migrations with guidance embedded directly into employee workflows.
- Helping occasional users complete processes accurately without relying on retained training knowledge.
- Reducing repetitive support requests and improving data quality through self-service guidance.
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