PlatformsApplication Development & AutomationDigital Transformation & Cloud ERPBusiness AI & JouleS4HANA CoreSession

What’s On Your Mind: Using AI to Keep SAP Fit for the Business

Wed, 18 Nov 2026 · 12:20 PM – 1:00 PMLevel 5 - Room 5.2
Robert Holland

Robert Holland

Chief Research Officer · SAPinsider

Robert is SAPinsider's Chief Research Officer and leads the research and content development for the ERP, Cloud, Platform, and Cybersecurity topics. Robert has been working in the SAP ecosystem for more than seventeen years, and has written more than thirty research reports since joining SAPinsider. In that time he has engaged with customers and vendors through event sessions and webinars to understand their technology and challenges, and helped tell stories that are important to the SAPinsider community.

Varun Thamba

Varun Thamba

Global Vice President & Head of AI Go-To-Market · SAP

Varun is a Global Leader in the Business AI & Technology space, currently with SAP, the digital transformation partner for some of the largest and most innovative organisations globally. Varun is responsible for the global AI GTM of SAP's AI suite. From enabling the AI agents in Autonomous enterprise to making the Business AI platform the workbench of choice for AI innovation in enterprises, Varun works closely with the SAP global leadership, marketing, product management and engineering on the path to market, pricing strategies, global sales plays to drive budgets, consumption campaigns and the evangelisation of SAP's AI portfolio across the board.

Nigel Ross

Nigel Ross

Regional Director · Basis Technologies Australia

Nigel helps organisations turn SAP change into a strategic capability and measurable business advantage. With more than 25 years in the SAP industry, he has seen the ecosystem continually evolve while one constant remains: organisations must keep adapting and embracing new ways of working. As traditional approaches become increasingly slow, risk-heavy and incompatible with complex IT landscapes, Nigel and Basis Technologies help organisations close the agility gap by identifying and deploying the right changes at the pace their businesses demand.

David Lees

David Lees

CTO · Basis Technologies

David Lees is Chief Technology Officer at Basis Technologies, with more than 20 years of experience in SAP. He spent over a decade at Procter & Gamble, serving as Global SAP Platform Architect and S/4HANA Transformation Lead. At Basis Technologies, David helps some of the world’s largest organisations, including Diageo, Honda, H&M and Kimberly-Clark, manage SAP change intelligently. He brings extensive experience in SAP platform architecture and transformation, with a practical understanding of the challenges facing teams maintaining and evolving complex SAP environments.

The session

About this session

Much of the conversation about the autonomous enterprise focuses on AI helping run business operations. But what about using AI to maintain, adapt and improve the SAP applications those operations depend on?

From turning business requests into clearer requirements to exploring design options and identifying potential impacts, where could AI help teams deliver useful SAP change faster? Could it reduce maintenance effort, tackle enhancement backlogs and make room for innovation?

This interactive discussion brings together different perspectives on the opportunities and challenges of using AI in SAP change and application maintenance. Come along to listen, ask questions or share your own thoughts and experiences.

The discussion will explore:

  • Where AI could add practical value to SAP maintenance and enhancements, and what benefits would matter to the business.
  • How AI could help teams respond to changing business needs and adopt innovation while managing clean core and technical debt.
  • How review and approval processes can keep pace, and where human judgement and accountability remain essential.
PlatformsApplication Development & AutomationDigital Transformation & Cloud ERPBusiness AI & JouleS/4HANA Core

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