Application Development & AutomationIntegrationBusiness AI & JouleFinancials & GRCCase Study

Customer Case Study: Turning Incoming Emails into an Intelligent S/4HANA Finance Workflow with SAP Document AI

Thu, 19 Nov 2026 · 12:20 PM – 1:00 PMLevel 5 - Room 5.4
Minesh Sapkota

Minesh Sapkota

SAP Development Lead · Mitre 10

Minesh Sapkota is a Software Engineering Manager at Mitre 10 New Zealand with over 12 years of experience as a technical leader and architect. Specializing in SAP Business AI Platform, S/4HANA implementations, SAP Integration suite & Event Driven Architecture, he currently leads the greenfield SAP RISE S/4HANA Private Cloud implementation for Mitre 10's retail operations and manages a cross-functional engineering team of 14 developers. He is deeply committed to Clean Core strategies, minimizing custom core deviations, and driving the adoption of AI-augmented development tools to accelerate business value.

Kunwar Dev

Kunwar Dev

Practice Lead - Testing · Mitre 10

Kunwar is a Senior Test Analyst at Genesis with more than 19 years of experience in software testing and test management. Their expertise spans manual and automated testing, including functional, usability, regression and performance testing. Kunwar develops end-to-end testing strategies and supports quality assurance throughout the software delivery lifecycle, with experience testing SaaS applications in agile environments. They bring strong analytical skills and a collaborative approach to identifying critical issues and helping teams deliver reliable software.

The session

About this session

This case study is an SAP Best Tech Awards 2026 Data Analytics & Business AI Finalist and SAP Best Tech Awards 2026 Industry Disruptor Finalist.

At Mitre 10, an emailed PDF now triggers an intelligent, end-to-end process that extracts payment information, supports business review and posts it into SAP S/4HANA–all without adding customisation to the core.

The event-driven architecture uses Microsoft Graph webhooks to capture incoming remittance advice and initiate processing. SAP Document AI extracts data from the PDF asynchronously, while SAP Integration Suite orchestrates the workflow across Microsoft and SAP environments. A custom SAP BTP application provides a configurable human-in-the-loop review step and real-time processing visibility before the information is posted into SAP S/4HANA RISE.

While developed for accounts receivable, the solution provides a transferable clean-core pattern for turning unstructured documents into governed ERP processes. Minesh will share the architecture, integration approach and design decisions behind a workflow that has reduced manual data entry while improving processing speed and accuracy.

What You'll Learn

  • How to architect an event-driven inbound process using Microsoft Graph webhooks and SAP Integration Suite.
  • How to apply SAP Document AI and asynchronous processing to extract data from unstructured PDF documents.
  • How to combine BTP extensibility, human-in-the-loop review and S/4HANA integration without compromising clean core.
Application Development & AutomationIntegrationBusiness AI & JouleFinancials & GRC

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