PlatformsIntegrationDigital Transformation & Cloud ERPFinancials & GRCCase Study

Customer Case Study: Building the Architecture SAP Said Wouldn’t Work

Thu, 19 Nov 2026 · 2:05 PM – 2:45 PMLevel 5 - Room 5.10
Prashant Jagdale

Prashant Jagdale

Lead, Application Development · IAG

Prashant is an Application Development Lead at IAG with over 20 years of hands-on SAP experience. He specializes in complex system integrations and technical solution feasibility across the Insurance and Public Sector domains, with deep expertise in SAP FSCD and PSCD. Building on a strong foundation in ABAP, CRM, and SAP Policy Management (FS-PM), Prashant collaborates closely with architecture teams to assess solution viability, design robust integration patterns, and drive enterprise transformation through modern SAP HANA capabilities and best practices.

Amaresh Kumar

Amaresh Kumar

Solution Architect, Finance (IAG) · IAG

Amaresh is Principal Solution Architect for Insurance, Reinsurance and Finance at IAG. He has more than 20 years’ experience across insurance and technology, specialising in the design and delivery of complex, business-led solutions.

Nikhiljith Nair

Nikhiljith Nair

Application Development - Lead · IAG

Nikhiljith is an Application Development Lead at IAG with 14 years of experience as an SAP technical consultant. He has worked across the full SAP delivery lifecycle, from analysis and solution design through to development, testing, implementation and production support. With particular expertise in SAP for Insurance and FS-CD, he has contributed to complex ERP programs across insurance and other industries. Nikhiljith brings strong technical knowledge, practical problem-solving skills and a collaborative approach to delivering reliable enterprise applications.

The session

About this session

As part of a major transformation of its core insurance platforms, IAG needed to connect its policy administration and billing environment with SAP financial processing. When SAP reviewed IAG’s proposed architecture, however, it advised that this type of integration would not work at the scale required.

IAG believed the approach remained viable. Led largely in-house, the team went beyond the recommendation and worked through the integration, performance and scalability challenges. The resulting solution is now in production, has been accepted as part of IAG’s strategic technology landscape and supports the almost fully automated processing of millions of item-level transactions.

This session explores how IAG evaluated the original concerns, maintained internal accountability and proved that an architecture considered unworkable could succeed at enterprise scale.

What You'll Learn

  • How to evaluate and respond when a vendor-recommended approach conflicts with your organisation’s requirements and architectural assessment.
  • How IAG addressed integration, performance and scalability barriers while retaining ownership of the solution in-house.
  • How to move a disputed architectural concept into a proven, strategic production solution.
PlatformsIntegrationDigital Transformation & Cloud ERPFinancials & GRC

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