Customer Case Study: Managing Interconnected Change Through Queensland Health’s Payroll and HR Transformation

The session

About this session

This case study is an SAP Best Tech Awards 2026 Intelligent ERP Runner Up

Queensland Health’s move to SAP Private Cloud through RISE with SAP involved far more than migrating its critical payroll and HR platform.

The organisation also moved its closely integrated rostering platform, changed identity and integration capabilities using SAP BTP, transformed its security platforms and established a new operating model with SAP–all without a traditional systems integrator.

Hear how Queensland Health managed dependencies across two major go-lives, why it chose to move early and why its payroll and finance environments remain separate. Carlo will share what it took to deliver such broad, interconnected change and how the new environment has already reduced some employee payment turnaround times from four or five pay cycles to two while introducing single sign-on across the organisation.

What You'll Learn

• How Queensland Health managed dependencies across payroll, HR, rostering, identity, security and integration.
• Why the organisation moved early and deliberately retained separate SAP environments.
• What delivering directly with SAP, without a traditional systems integrator, meant for governance, responsibilities and the operating model.