Customer Case Study: Securing SAP Business Processes for the Agentic AI Era

Paul Hesford

Deputy Chief Financial Officer - Digital Transformation · Department of Transport & Main Roads

Paul is the Deputy CFO – Digital Transformation at the Department of Transport and Main Roads, where he leads enterprise transformation initiatives focused on improving operational visibility, financial governance, and long-term infrastructure planning across a large and complex public sector environment. His work spans the intersection of finance, digital transformation, and operational delivery, with a strong focus on enabling better decision-making across asset management, supply chain, and procurement functions. Paul brings experience navigating large-scale organisational change, aligning technology investment with operational outcomes, and supporting transformation programs that improve efficiency, transparency, and service delivery at scale.

Phil Burgess

Senior Cyber Governance Advisor, APAC Customer Advisory · SAP

Phil Burgess is a Senior Advisor in SAP’s APJ Cyber Security and Compliance Advisory (CSCA) team, where he helps customers navigate the evolving demands of cyber security, compliance, and data governance. With a career spanning governance, risk, and compliance leadership, Phil brings deep expertise in building resilient and secure organisations. Before joining SAP, Phil was Data Governance Lead and Cyber Governance Lead at Rio Tinto, where he partnered with IS&T leadership to drive risk transformation, assurance over critical risks, and compliance programs including SOX. He led multidisciplinary teams across cyber standards, resilience, and business continuity, shaping governance practices that enabled large-scale transformation. At SAP, Phil now works with customers across Asia Pacific and Japan to strengthen cyber resilience, streamline compliance, and align security governance with business priorities.