Customer Case Study: What Changed When Fonterra Put Joule for Consultants in the Hands of 100 Users

The session

About this session

Rolling out Joule for Consultants wasn't about experimenting with AI–it was about changing the way SAP projects are delivered. After onboarding more than 100 users and establishing a community of practice, Fonterra has developed practical ways to use Joule across the SAP project lifecycle, from requirements and functional design through development, testing and support.

This session shares where Joule delivers genuine value, where other tools such as Microsoft Copilot complement the process, and where human expertise remains essential.

What You'll Learn

• Where Joule for Consultants delivers the greatest value across the SAP project lifecycle–and where it doesn't.
• Practical lessons from rolling out Joule for Consultants to more than 100 users, including adoption, governance and building a community of practice.
• How Fonterra combines Joule for Consultants, Joule for Developers and Microsoft Copilot to improve requirements, functional design, development, testing and support.