Customer Case Study: Why User Experience Was a Non-Negotiable Part of the SAP Upgrade at Pan Pac

Lisa Jury

IT Enterprise System Manager · Pan Pac Forest Products Ltd

Lisa Jury is the IT Enterprise System Manager at Pan Pac Forests Products, responsible for support and improvement projects for Pan Pac’s SAP solution. Prior to transitioning the IT Enterprise Manager role, Lisa was responsible for the delivery of Pan Pac’s greenfield SAP implementation. Pan Pac’s SAP implementation involved the introduction of 14 SAP functional models across Pan Pac’s operational, finance and corporate functions, replacing a number of outdated and heavily customised existing legacy systems.

Ross McMillan

Chief Financial Officer · Pan Pac Forest Products Ltd

Ross is a Fellow Chartered Accountant who has worked in Malaysia, Fiji, England and New Zealand. He has been CFO at Pan Pac Forest Products (Vertically Integrated Forestry Pulp and Lumber business) for last 9 years and has previously held Senior roles at Ernst & Young, Fonterra and Coca Cola.