PlatformsApplication Development & AutomationDigital Transformation & Cloud ERPBusiness AI & JouleHuman Capital ManagementCase Study

Customer Case Study: How SA Power Networks Is Embedding AI Across Its SAP Landscape

Thu, 19 Nov 2026 · 2:55 PM – 3:35 PMLevel 5 - Room 5.2
Travis Smith

Travis Smith

Principal SAP Enterprise Architect · SA Power Networks

Travis Smith is a dedicated and results-driven professional with over 20 years of experience, including 15 years of specialising in the Utilities Industry. Collaboratively led several business-wide transformations through strategic SAP technologies. Recognised for a strong commitment to delivering sustainable outcomes, bringing a unique blend of program architecture expertise and a passion for driving success in every role undertaken.

The session

About this session

As AI capabilities rapidly expand across SAP, many organisations are facing the same challenge: how do you move beyond isolated use cases to create a secure, scalable and connected approach that delivers value across the business?

In this session, SA Power Networks shares how it's building an enterprise-ready AI foundation across SAP SuccessFactors, SAP S/4HANA, SAP Concur and SAP BTP. From rolling out SAP Business AI and SAP Joule to developing custom generative AI applications using SAP AI Core and SAP Generative AI Hub, Travis will explore the implementation approach, architecture and governance required to embed AI across multiple business functions.

Beyond the technology, discover the lessons learned introducing AI across the organisation, including stakeholder engagement, user enablement and change management, as well as how SA Power Networks is preparing for the next generation of AI innovation, including agentic AI.

What You'll Learn

  • Discover how SA Power Networks is embedding AI across SAP SuccessFactors, SAP S/4HANA, SAP Concur and SAP BTP using SAP Business AI, SAP Joule and custom AI capabilities.
  • Learn the architecture, governance and implementation decisions required to build an enterprise-ready foundation for AI across your SAP landscape.
  • Take away practical lessons on user adoption, stakeholder engagement, change management and preparing your organisation for the next generation of AI, including agentic AI.
PlatformsApplication Development & AutomationDigital Transformation & Cloud ERPBusiness AI & JouleHuman Capital Management

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